Refund and Cancellation Policy

This Policy explains how to cancel a subscription and when you can get a refund for purchases made in Pocket Consultant. It is part of our Terms of Service.

1. Cancel Anytime

Subscriptions are billed monthly and renew automatically until you cancel. You can cancel at any time online: open Profile in the Service and turn off Auto-renewal. You can also email mail@pocket-consultant.com from the address on your account.

Cancellation stops future charges. Your plan stays active until the end of the period you already paid for.

2. Subscription Refunds

You may request a full refund within 3 days after a subscription purchase or automatic renewal if you have not used paid features during that period.

A refund is not available if:

• paid features were used during the billing period, for example questions asked under the plan;
• the request is made more than 3 days after the charge;
• the account was suspended for violating the Terms of Service.

Nothing in this Policy limits a refund that applicable law requires.

3. Pay-as-You-Go Balance

Balance top-ups are one-time payments. Answers already received are not refundable. If you want a refund of an unused top-up, contact us within 3 days after the payment and before the balance is used.

4. How to Request a Refund

Email mail@pocket-consultant.com from the address on your account with the subject Refund Request. Include the date and amount of the charge.

Payments are processed by Dodo Payments, our merchant of record. Approved refunds are returned to the original payment method through Dodo Payments, including any sales tax charged. Processing time depends on your bank.

5. Billing Errors and Disputes

If you believe you were charged in error, contact us first at mail@pocket-consultant.com. We will review the charge and respond as soon as possible.